Member Experience & Sales Concierge

Paycom - ATS; Opelousas (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

The front desk associate is responsible for creating a welcoming atmosphere for prospective and current members, guiding them through sign-up and reception duties. You will conduct tours, handle information calls, and support member account changes with a customer-first approach.

This role requires strong communication, active listening, and problem-solving to ensure a positive member experience while maintaining cleanliness and organization of the club environment.

Qualifications

• Front desk experience and ability to sign up new members.
• Strong customer service skills.
• Ability to lift up to 50 lbs.
• Standing and walking for most of the shift.
• Excellent communication and problem-solving abilities.

Responsibilities

• Greet and meet potential members, delivering a positive customer experience.
• Handle front desk tasks: information calls, member check-ins, tours, and account changes.
• Facilitate member services issues and forward toClub Manager/Assistant Manager as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Front desk operations

Tools

Basic computer skills

Job description

The front desk associate is responsible for creating a welcoming atmosphere for prospective and current members, guiding them through sign-up and reception duties. You will conduct tours, handle information calls, and support member account changes with a customer-first approach.

This role requires strong communication, active listening, and problem-solving to ensure a positive member experience while maintaining cleanliness and organization of the club environment.