Director of Membership & Partnerships

Ymca Of Central Maryland, Inc.; Maryland; On-site; USD 70,000 - 100,000; Full time

Job summary

The YMCA of Central Maryland, Inc. seeks a Membership Director to oversee all membership operations at the Family Center. You will drive acquisition, retention, engagement, and satisfaction while supervising staff and leading outreach to local businesses and partners.

You will also guide the annual fundraising campaign, manage budgets, and ensure high-quality member service aligned with association standards. Flexibility for evenings and weekends is required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Recreation, or a related field.
• Minimum five years of progressive experience in sales, customer service, or membership operations, including at least three years in a supervisory capacity.
• Proven ability to train, motivate, and lead high-performing teams, preferably in a nonprofit or membership-based organization.
• Demonstrated success in sales pipeline management, lead generation, and conversion.
• Experience managing corporate outreach initiatives and developing community and business partnerships.
• Budget management experience with a scope of $1.5M+ strongly preferred.
• Proficiency in Microsoft Office and membership database systems.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Excellent interpersonal and communication skills; ability to relate effectively to diverse populations.

Responsibilities

• Develops and executes membership strategies to drive new member acquisition and existing member retention.
• Establishes a strong member-focused culture by modeling relationship-building skills, including Listen First and empathy-driven communication.
• Trains, supervises, and evaluates membership associates and volunteers; implements a structured sales training program to enhance associate performance and conversion rates.
• Plans and leads all membership associate team meetings and ongoing professional development initiatives.
• Coordinates with Program and Marketing Directors to support registration logistics and promotion of membership and programs.
• Collaborates with center leadership to ensure consistent delivery of membership objectives and operational excellence.
• Engages in active outreach to local businesses, schools, and community organizations to establish corporate partnerships and referral pipelines.
• Represents the Y at local community events and organizes Family Center membership events to increase visibility and member engagement.
• Leads assigned aspects of the annual fundraising campaign, including donor engagement and volunteer coordination.
• Oversees front desk procedures and collaborates with the Business Office on financial transactions, member billing, and reconciliation.
• Manages department budget in alignment with approved goals; monitors financial performance and implements corrective actions.
• Ensures full compliance with Y policies, procedures, and safety regulations.

Skills

Relationship building

Staff leadership

Sales pipeline

Customer service

Budget management

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Membership databases

Job description

The YMCA of Central Maryland, Inc. seeks a Membership Director to oversee all membership operations at the Family Center. You will drive acquisition, retention, engagement, and satisfaction while supervising staff and leading outreach to local businesses and partners.

You will also guide the annual fundraising campaign, manage budgets, and ensure high-quality member service aligned with association standards. Flexibility for evenings and weekends is required.