Membership Concierge Lead: Member Experience & Growth

Life Time Inc.; Matamoras (Pike County); On-site; USD 48,000 - 70,000; Full time

Job summary

Life Time Inc. is seeking a Lead Membership Concierge to guide a team in delivering a premier guest experience and driving member retention. The role emphasizes leadership, coaching, and strategic execution to meet brand standards and growth goals.

The position requires strong customer service, sales, and budget-management skills, with CPR/AED certification within 30 days and a track record of team development. Emphasis on creating value-based relationships with members and guests.

Qualifications

• High School Diploma or Equivalent required.
• CPR/AED certification required within 30 days of hire.
• 3+ years of managerial experience.
• 3+ years of customer service experience.
• 3+ years of sales experience.
• 3+ years of achieving budget goals.

Responsibilities

• Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations.
• Leads the Membership Concierge Team to deliver a best in class guest experience and meet retention goals.
• Achieves or exceeds membership acquisition and retention KPIs through strategic planning and execution.
• Manages payroll and scheduling to meet department financial expectations.
• Leverages member/guest feedback from social media, surveys, and interactions to improve the experience.
• Ensures compliance with Life Time policies, procedures and processes.

Skills

Leadership

Customer service

Sales

Budget management

Education

High School Diploma or Equivalent

Bachelor's Degree in related field

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time Inc. is seeking a Lead Membership Concierge to guide a team in delivering a premier guest experience and driving member retention. The role emphasizes leadership, coaching, and strategic execution to meet brand standards and growth goals.

The position requires strong customer service, sales, and budget-management skills, with CPR/AED certification within 30 days and a track record of team development. Emphasis on creating value-based relationships with members and guests.