Membership Concierge II: Member Experience

Life Time Inc.; Boca Raton (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Life Time Inc. seeks a Membership Concierge II to manage member interactions, account tasks, and engagement initiatives at our Boca Raton resort. You will advance through hospitality certification levels and craft a personalized progression plan to achieve your professional goals.

The role emphasizes excellent service, proactive outreach, and accurate handling of memberships, events, and payments while fostering welcoming guest experiences.

Qualifications

• Must multitask and deliver high-quality customer service.
• Ability to perform service recovery and resolve issues.
• Strong verbal communication and friendly demeanor.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Builds relationships with members and guests, creating exceptional experiences.
• Handles inbound calls and outbound outreach to support engagement and acquisition.
• Keeps knowledge current on club programming, events, pricing and policies.
• Assists with account maintenance and processing member changes and payments.
• Acts as a contact for new membership sales and member retention interactions.
• Participates in problem solving and service recovery for member questions.

Job description

Life Time Inc. seeks a Membership Concierge II to manage member interactions, account tasks, and engagement initiatives at our Boca Raton resort. You will advance through hospitality certification levels and craft a personalized progression plan to achieve your professional goals.

The role emphasizes excellent service, proactive outreach, and accurate handling of memberships, events, and payments while fostering welcoming guest experiences.