Membership Concierge II: Guest Experience & Engagement

Life Time Inc.; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to enhance member engagement and drive retention. You will serve as the primary contact for members and guests, guiding them through programming and services while advancing hospitality certification progress.

The role emphasizes high-quality customer service, relationship-building, and proactive outreach to support engagement and account needs in a fast-paced resort environment.

Qualifications

• Candidates must multitask and deliver high-quality customer service.
• Ability to work in a fast-paced environment and stand for extended periods.
• Excellent verbal communication and friendly demeanor.

Responsibilities

• Serve as first contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences.
• Handle inbound calls and outbound outreach to engage and retain members.
• Educate members on programs, events, pricing, and policies.
• Assist with account maintenance and transactions including payments.
• Support new membership sales and member retention.
• Problem-solve and perform service recovery using available tools.

Skills

Multitasking

Customer service

Verbal communication

Fast-paced environments

Friendly demeanor

Education

High School diploma or equivalent

Job description

Life Time Inc. is seeking a Membership Concierge II to enhance member engagement and drive retention. You will serve as the primary contact for members and guests, guiding them through programming and services while advancing hospitality certification progress.

The role emphasizes high-quality customer service, relationship-building, and proactive outreach to support engagement and account needs in a fast-paced resort environment.