Member Experience Concierge II

Life Time Inc.

Centreville (VA)

On-site

USD 22,000 - 28,000

Full time

3 days ago

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Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and'

401(k) retirement savings plan with公司

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. is hiring a Membership Concierge II to act as the first contact for members and guests, handling inquiries, account maintenance and program information. You will drive member engagement, support sales and retention efforts, and resolve issues to create exceptional experiences.

The role emphasizes a hospitality mindset, strong communication, and the ability to work in a fast-paced environment while providing accurate information on club programming, events, and policies.

Qualifications

Proven ability to multitask and deliver high quality customer service.
Comfortable in a fast-paced environment; stay organized.
Able to stand for long periods (4 hours).
Friendly, outgoing demeanor and professional presentation.

Responsibilities

Serve as first contact for members and guests entering the resort.
Educate members on programs, events, pricing and policies.
Handle account maintenance, member needs, and transactions.
Support new membership sales and member retention activities.
Assist with problem solving and service recovery using available tools.

Skills

Multi-tasking

Customer service

Verbal communication

Service recovery

Adaptability

Education

High School diploma

Job description

The role emphasizes a hospitality mindset, strong communication, and the ability to work in a fast-paced environment while providing accurate information on club programming, events, and policies.

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