Member Experience Concierge II

Life Time Inc.; New York (NY); On-site; USD 27,896 - 33,062; Full time

Benefits offered by this job

Fully subsidized membership

Training and professional development

401(k) retirement plan with company/gu

Job summary

Life Time Inc. is seeking a Membership Concierge II to provide outstanding customer service, assist with account maintenance, and drive member engagement.

You will educate members about programs, events, and pricing, while delivering personalized experiences and supporting retention efforts in a fast-paced resort environment. The role emphasizes hospitality mindset, strong communication, and the ability to handle inquiries and transactions efficiently, with opportunities for professional

Qualifications

• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Stand for extended periods and maintain a friendly demeanor.

Responsibilities

• Serve as first point of contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences.
• Handle inbound calls and outbound outreach to engage members.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance and member transactions.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery for member questions.

Skills

Customer service

Multi-tasking

Verbal communication

Service recovery

Sales experience

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to provide outstanding customer service, assist with account maintenance, and drive member engagement.

You will educate members about programs, events, and pricing, while delivering personalized experiences and supporting retention efforts in a fast-paced resort environment. The role emphasizes hospitality mindset, strong communication, and the ability to handle inquiries and transactions efficiently, with opportunities for professional