Membership & Guest Experience Specialist

Life Time Inc.; Lawrenceville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to support member engagement, account maintenance, and program knowledge. You will interact with members and guests, guiding them through club programming, events, and pricing while delivering memorable experiences.

The role emphasizes hospitality, proactive service, and the ability to handle inquiries with care in a fast-paced resort environment. Growth opportunities and certification progressions are highlighted within the team structure.

Qualifications

• Must multi-task and deliver high-quality customer service.
• Able to work in a fast-paced environment.
• Stand for up to 4 hours with a friendly, outgoing demeanor.
• Strong verbal communication and service recovery skills.

Responsibilities

• Serve as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educate members about club programming, events, pricing, and policies.
• Assist members with account maintenance, changes and transactions including payments.
• Engages in member retention interactions to support sales and loyalty.

Skills

Multi-tasking

Customer service

Verbal communication

Relationship building

Sales experience

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to support member engagement, account maintenance, and program knowledge. You will interact with members and guests, guiding them through club programming, events, and pricing while delivering memorable experiences.

The role emphasizes hospitality, proactive service, and the ability to handle inquiries with care in a fast-paced resort environment. Growth opportunities and certification progressions are highlighted within the team structure.