Member Experience Concierge II — Hospitality Career Growth

Life Time Inc.; Westfield (IN); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Life Time Inc. is hiring a Membership Concierge II to serve as the primary contact for members and guests, handling account maintenance, program information, and engagement. You will nurture relationships, inform on events and pricing, and support sales and retention activities within a fast-paced resort setting.

The role emphasizes hospitality, clear communication, and proactive service recovery to ensure extraordinary guest experiences and long-term memberships.

Qualifications

• Must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
• Able to stand for 4 hours at a time and work in a fast-paced environment.
• Comfortable working in a hospitality setting and engaging with members.
• High School diploma required; Bachelor’s preferred for Hospitality.
• 1–2 years of customer service or sales experience is desirable.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Maintains knowledge of club programming, events, pricing, and policies.
• Assists members with account maintenance, changes, and transactions.
• Serves as a key contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions.

Skills

Multi-tasking

Customer service

Verbal communication

Service recovery

Friendly demeanor

Education

High School diploma

Bachelor’s degree in Hospitality

Job description

Life Time Inc. is hiring a Membership Concierge II to serve as the primary contact for members and guests, handling account maintenance, program information, and engagement. You will nurture relationships, inform on events and pricing, and support sales and retention activities within a fast-paced resort setting.

The role emphasizes hospitality, clear communication, and proactive service recovery to ensure extraordinary guest experiences and long-term memberships.