Membership Concierge II: Guest Experience & Retention Pro

Life Time; Austin (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Life Time in Austin, TX, is seeking a Membership Concierge II to deliver exceptional service, manage account maintenance, and provide programming insights. You will grow through hospitality certification levels and create a personalized succession plan to reach your professional goals.

As a frontline ambassador, you will greet members, educate on events and policies, assist with membership changes and payments, and support new member sales and retention.

Qualifications

• Multi-tasking and high-quality customer service required.
• Ability to handle service recovery and fast-paced environment.
• Strong verbal communication and friendly, outgoing demeanor.

Responsibilities

• Serve as first point of contact for members and guests entering the resort.
• Educate members about club programming, events, pricing, and policies.
• Assist with account maintenance and process member payments and changes.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery using available tools.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Fast-paced environment

Stand 4 hours

Friendly demeanor

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality (preferred)

Job description

Life Time in Austin, TX, is seeking a Membership Concierge II to deliver exceptional service, manage account maintenance, and provide programming insights. You will grow through hospitality certification levels and create a personalized succession plan to reach your professional goals.

As a frontline ambassador, you will greet members, educate on events and policies, assist with membership changes and payments, and support new member sales and retention.