Member Experience Concierge

Life Time Inc.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Life Time Inc. in Austin, TX seeks a Membership Concierge II to manage member accounts, deliver exceptional service, and promote club programs and events. You will engage guests, handle inquiries, and assist with payments and account changes.

The role emphasizes relationship building, problem resolution, and contributing to member acquisition and retention in a fast-paced resort environment.

Qualifications

• Must have 1–2 years of experience in customer service or sales.
• Strong communication and interpersonal skills.
• Able to work in a fast-paced environment and stand for extended periods.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Multitasking

Customer service

Service recovery

Verbal communication

Education

High School diploma or equivalent

Job description

Life Time Inc. in Austin, TX seeks a Membership Concierge II to manage member accounts, deliver exceptional service, and promote club programs and events. You will engage guests, handle inquiries, and assist with payments and account changes.

The role emphasizes relationship building, problem resolution, and contributing to member acquisition and retention in a fast-paced resort environment.