Member Experience Concierge II - Engagement & Retention

Life Time Inc.; Allen (TX); On-site; USD 31,000 - 45,000; Full time

Job summary

Life Time Inc. in Allen, TX is seeking a Membership Concierge II to support account maintenance, member engagement, and program education.

You will handle member inquiries, assist with new memberships and renewals, process transactions, and contribute to service recovery in a fast-paced club environment.

There is an opportunity to grow through hospitality certification levels and a personalized succession plan to realize your professional goals.

Qualifications

• Must be skilled at multitasking and delivering high quality customer service.
• Able to perform in a fast-paced club environment and stand for extended periods.
• Strong verbal communication and problem-solving skills are essential.

Responsibilities

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships and creates extraordinary experiences through hospitality mindset.
• Handles inbound/outbound calls to support engagement and acquisition.

Skills

Multitasking

Customer service

Service recovery

Verbal communication

Fast-paced environment

Demeanor (friendly, outgoing)

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Allen, TX is seeking a Membership Concierge II to support account maintenance, member engagement, and program education.

You will handle member inquiries, assist with new memberships and renewals, process transactions, and contribute to service recovery in a fast-paced club environment.

There is an opportunity to grow through hospitality certification levels and a personalized succession plan to realize your professional goals.