Member Experience Concierge

Life Time Inc.; Houston (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Life Time Inc. seeks a Membership Concierge II in Houston to support member engagement, program insights, and account maintenance. Grow through progressive hospitality certifications and a tailored succession plan to achieve your professional goals.

The role focuses on being the primary contact for members and guests, educating them on programming and events, processing changes and payments, and supporting sales and retention with a professional, guest-centric approach.

Qualifications

• High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Retention Specialist Certification within 60 days of hire.
• Bachelor’s Degree in Hospitality preferred.
• Excellent communication and service orientation.

Responsibilities

• Serves as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to educate members and guests on club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Multitasking

Customer service

Service recovery

Verbal communication

Fast-paced environment adaptation

Stamina (standing 4 hours)

Friendly and outgoing demeanor

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality (preferred)

Job description

Life Time Inc. seeks a Membership Concierge II in Houston to support member engagement, program insights, and account maintenance. Grow through progressive hospitality certifications and a tailored succession plan to achieve your professional goals.

The role focuses on being the primary contact for members and guests, educating them on programming and events, processing changes and payments, and supporting sales and retention with a professional, guest-centric approach.