Member Experience Concierge II - Engagement & Retention

Life Time Inc.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II in Austin, TX. The role focuses on account maintenance, service delivery, programming insight, and member engagement within a hospitality-driven environment.

Key duties include front-desk contact, educating members on programs and pricing, assisting with account changes, and supporting new membership sales and retention efforts. A fast-paced setting and strong communication are essential.

Qualifications

• Must multitask and deliver high-quality customer service.
• Excellent verbal communication and service-recovery skills.
• Able to work in a fast-paced environment and maintain a friendly, outgoing demeanor.

Responsibilities

• Acts as the first point of contact for members and guests entering the resort.
• Builds relationships and creates extraordinary experiences with members and guests.
• Handles inbound calls and outbound outreach to support engagement and acquisition.

Skills

Customer service

Verbal communication

Service recovery

Multi-tasking

Friendly demeanor

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality (preferred)

Job description

Life Time Inc. is seeking a Membership Concierge II in Austin, TX. The role focuses on account maintenance, service delivery, programming insight, and member engagement within a hospitality-driven environment.

Key duties include front-desk contact, educating members on programs and pricing, assisting with account changes, and supporting new membership sales and retention efforts. A fast-paced setting and strong communication are essential.