Member Experience Concierge II

Life Time Inc.; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Life Time Inc. in Houston, TX is seeking a Membership Concierge II to support member engagement, account maintenance, and program information. You will assist with membership sales and retention, while delivering exceptional service and hospitality.

You will manage inbound/outbound member contacts, educate on events, pricing, and policies, and help with transactions across programs and services. A proactive, friendly demeanor and strong communication are essential.

Qualifications

• High School diploma or equivalent.
• 1-2 years of experience in customer service or sales.
• Retention Specialist Certification within 60 days of hire.
• Effective communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to educate members on club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Multi-tasking

Verbal communication

Service recovery

Friendly demeanor

Fast-paced environment

Education

High School graduate

Retention Specialist Certification

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Houston, TX is seeking a Membership Concierge II to support member engagement, account maintenance, and program information. You will assist with membership sales and retention, while delivering exceptional service and hospitality.

You will manage inbound/outbound member contacts, educate on events, pricing, and policies, and help with transactions across programs and services. A proactive, friendly demeanor and strong communication are essential.