Membership Concierge II: Guest Experience & Retention

Life Time Inc.; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. seeks a Membership Concierge II to serve as a frontline contact for members and guests, handling account maintenance, program inquiries, and engagement initiatives at our Texas location.

You will support member retention, process transactions, and contribute to a hospitality-driven guest experience. Ideal candidates have 1–2 years in customer service or sales, high school diploma, and a drive to complete our retention certification within 60 days.

Qualifications

• Must multi-task and deliver high quality customer service.
• Able to stand for 4 hours in a fast-paced environment.
• Friendly and outgoing demeanor essential for guest interactions.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Maintains knowledge of club programming, events, pricing, and policies to educate members and guests.
• Assists members with account maintenance, processing changes and transactions including payments.
• Serves as a key contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Multi-tasking

Customer service

Verbal communication

Fast-paced environment

Stand for 4 hours

Friendly demeanor

Education

High School graduate

Job description

Life Time Inc. seeks a Membership Concierge II to serve as a frontline contact for members and guests, handling account maintenance, program inquiries, and engagement initiatives at our Texas location.

You will support member retention, process transactions, and contribute to a hospitality-driven guest experience. Ideal candidates have 1–2 years in customer service or sales, high school diploma, and a drive to complete our retention certification within 60 days.