Membership Concierge II: Elevate Guest Experience

Life Time Inc.; Bloomfield Township (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Life Time Inc. in Bloomfield Township, MI seeks a Membership Concierge II to support account maintenance, member engagement and program knowledge.

You will be the frontline contact for members and guests, delivering hospitality and ensuring exceptional experiences across resort services. This role emphasizes ongoing certification progression and progression toward leadership; requires 1–2 years in customer service or sales, high school diploma, and a Retention Specialist Certification within 60

Qualifications

• Candidates must have 1-2 years of customer service or sales experience.
• Must be able to multi-task and deliver high quality service.
• Retention Specialist Certification within 60 days of hire.
• Strong communication skills and a friendly, outgoing demeanor.

Responsibilities

• Serve as first contact for members and guests at the resort.
• Build relationships and create extraordinary experiences.
• Handle inbound calls and outbound outreach to engage members.
• Educate members on programs, events, pricing, and policies.
• Assist with account maintenance, changes, and payments.
• Support new membership sales and retention interactions.
• Solve problems and recover service using available tools.

Skills

Customer service

Verbal communication

Multi-tasking

Friendly demeanor

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Bloomfield Township, MI seeks a Membership Concierge II to support account maintenance, member engagement and program knowledge.

You will be the frontline contact for members and guests, delivering hospitality and ensuring exceptional experiences across resort services. This role emphasizes ongoing certification progression and progression toward leadership; requires 1–2 years in customer service or sales, high school diploma, and a Retention Specialist Certification within 60