Membership Concierge II: Guest Engagement & Retention

lifetime; Boulder (CO); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Product/Service discounts

401(k) retirement savings plan with 21

Job summary

Life Time is seeking a Membership Concierge II to provide premier account maintenance, service delivery, and member engagement. You will learn hospitality certifications and craft a personalized succession plan to reach professional goals within a dynamic resort setting.

You will grow through program knowledge, assist with member needs and payments, and play a key role in new membership sales and retention. This role emphasizes strong communication and fast-paced service excellence.

Qualifications

• High School diploma or equivalent required.
• Minimum 1–2 years of customer service or sales experience.
• Complete Retention Specialist Certification within 60 days of hire.

Responsibilities

• Serve as first point of contact for members and guests.
• Build relationships to create extraordinary experiences.
• Handle inbound calls and outbound outreach for engagement and acquisition.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance, changes, and payments.
• Support new membership sales and member retention interactions.
• Resolve issues via service recovery using appropriate tools.

Skills

Multi-tasking

Customer service

Verbal communication

Problem solving

Education

High School diploma

Retention Specialist Certification

Job description

Life Time is seeking a Membership Concierge II to provide premier account maintenance, service delivery, and member engagement. You will learn hospitality certifications and craft a personalized succession plan to reach professional goals within a dynamic resort setting.

You will grow through program knowledge, assist with member needs and payments, and play a key role in new membership sales and retention. This role emphasizes strong communication and fast-paced service excellence.