Member Experience Concierge II: Engagement & Growth

Life Time Inc.; Chesterfield (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to excel in member and guest engagement, account maintenance, and program insights. You will grow professionally through hospitality certification progression and craft a personalized succession plan aligned with your goals.

You will be the main contact for member interactions, educate guests about programs, events, and policies, and assist with membership changes and payments while driving new member sales and retention efforts.

Qualifications

• Must multitask and deliver high quality customer service.
• Able to stand for 4 hours and maintain a friendly, outgoing demeanor.
• Experience in customer service or sales (1–2 years).

Responsibilities

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships with members and guests to create exceptional experiences.
• Handles inbound calls and outbound outreach to engage members and drive engagement.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, changes, and payments for services and products.
• Supports new member sales and retention interactions.
• Resolves issues and conducts service recovery using appropriate tools.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Fast-paced environment

Stamina

Friendly/outgoing demeanor

Education

High School diploma or GED

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to excel in member and guest engagement, account maintenance, and program insights. You will grow professionally through hospitality certification progression and craft a personalized succession plan aligned with your goals.

You will be the main contact for member interactions, educate guests about programs, events, and policies, and assist with membership changes and payments while driving new member sales and retention efforts.