Membership Concierge: Guest Experience Specialist

Life Time; Colorado Springs (CO); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and

Job summary

Life Time in Colorado Springs is seeking a Membership Concierge I to deliver outstanding member and guest service as the first point of contact. You will help guests feel welcome, educate them on club programs, events, and policies, and build value-based relationships that support their healthy lifestyle goals.

The role emphasizes hospitality, teamwork, and the ability to handle transactions and account changes with clear communication in a fast-paced, friendly environment.

Qualifications

• Minimum 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Phone etiquette

Communication skills

Multi-tasking

Hospitality mindset

Standing for long periods

Education

HS graduate or equivalent

Job description

Life Time in Colorado Springs is seeking a Membership Concierge I to deliver outstanding member and guest service as the first point of contact. You will help guests feel welcome, educate them on club programs, events, and policies, and build value-based relationships that support their healthy lifestyle goals.

The role emphasizes hospitality, teamwork, and the ability to handle transactions and account changes with clear communication in a fast-paced, friendly environment.