Membership Concierge: Welcome & Elevate Member Experience

Life Time Inc.

Colorado Springs (CO)

On-site

USD 21,000 - 25,000

Full time

8 days ago

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Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and服务

401(k) with company match

Training and professional development

Paid sick leave

Job summary

Life Time is seeking a Membership Concierge I in Colorado Springs to deliver top-tier customer service as the first point of contact for members and guests. You will educate on club programming, events, pricing, and policies while fostering value-based relationships to boost member loyalty.

Ideal candidates have at least 6 months of service experience, complete Concierge Certification on hire, and can work a minimum of 15 hours weekly.

Qualifications

Minimum of 6 months service/reception experience.
Complete Concierge Certification upon hire.
Must work a minimum of 15 hours per week.
Commitment to serve others.
Effective communication skills.
Passion for living a healthy way of life.
Ability to multi-task and deliver high quality customer service in a fast-paced environment.
Must have good verbal communication.
Must be able to stand for 4 hours at a time.

Responsibilities

Operates as first point of contact for members and guests.
Receives and facilitates incoming phone calls from members and guests.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
Assists members with transactions and general account changes.