Member Experience Concierge

Life Time Inc.; United States; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and >s

401(k) retirement savings plan with a

Job summary

Life Time Inc. is seeking a Membership Concierge I to deliver exceptional customer service as the first point of contact for members and guests.

You will educate clients on club programming, events, pricing, and policies while building value-based relationships that foster loyalty and support healthy lifestyle goals. You will work in a welcoming, health-focused environment and contribute to creating extraordinary experiences for members and guests, including assisting with transactions and

Qualifications

• Minimum of 6 months service/reception experience.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Hospitality mindset

Verbal communication

Multi-tasking

Telephone handling

Education

High School Diploma

Job description

Life Time Inc. is seeking a Membership Concierge I to deliver exceptional customer service as the first point of contact for members and guests.

You will educate clients on club programming, events, pricing, and policies while building value-based relationships that foster loyalty and support healthy lifestyle goals. You will work in a welcoming, health-focused environment and contribute to creating extraordinary experiences for members and guests, including assisting with transactions and