Member Experience Concierge

Lifetime Products; Colorado Springs (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Membership discount

Product discounts

401(k) plan

Training & development

Paid sick leave

Paid time off

Job summary

Life Time is seeking a Membership Concierge I in Colorado Springs to deliver top-tier customer service to members and guests as the first point of contact. You will help visitors feel welcomed, informed about programs, events, and policies, and foster value-based relationships that boost loyalty.

The role emphasizes a hospitality mindset, multi-tasking in a fast-paced club environment, and supporting members with transactions and account changes.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Reception experience

Communication skills

Customer service

Multi-tasking

Education

HS graduate or equivalent

Job description

Life Time is seeking a Membership Concierge I in Colorado Springs to deliver top-tier customer service to members and guests as the first point of contact. You will help visitors feel welcomed, informed about programs, events, and policies, and foster value-based relationships that boost loyalty.

The role emphasizes a hospitality mindset, multi-tasking in a fast-paced club environment, and supporting members with transactions and account changes.