Member Experience & Front Desk Associate

Planet Fitness; Moreno Valley (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Training & development

Tuition assistance

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Pet Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative to greet potential members and deliver an exceptional member experience at the front desk. You will handle calls, tours, sign-ups, and account updates while maintaining a clean club environment.

This role emphasizes friendly communication, problem solving, and teamwork to support the Club Manager and colleagues across operations. A flexible schedule is offered in a dynamic fitness environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Computer basics

Job description

Planet Fitness is seeking a Customer Service Representative to greet potential members and deliver an exceptional member experience at the front desk. You will handle calls, tours, sign-ups, and account updates while maintaining a clean club environment.

This role emphasizes friendly communication, problem solving, and teamwork to support the Club Manager and colleagues across operations. A flexible schedule is offered in a dynamic fitness environment.