Member Services & Front Desk Specialist

Baseline Fitness; Urbandale (IA); On-site; USD 14,000 - 20,000; Full time

Job summary

Planet Fitness - PF Baseline Fitness in Urbandale, IA is seeking a Customer Service Representative to drive new member sales and provide a superior member experience at the front desk.

You will greet guests, answer phones, schedule tours, assist with signups and cancellations, update member accounts, and help maintain a clean, welcoming club. This role rewards strong communication, active listening, and problem solving to ensure each member feels valued in our Judgement Free Zone.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks and answer phone inquiries.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services questions and escalate as needed.
• Maintain club neatness and cleanliness.

Skills

Honesty and integrity

Customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Urbandale, IA is seeking a Customer Service Representative to drive new member sales and provide a superior member experience at the front desk.

You will greet guests, answer phones, schedule tours, assist with signups and cancellations, update member accounts, and help maintain a clean, welcoming club. This role rewards strong communication, active listening, and problem solving to ensure each member feels valued in our Judgement Free Zone.