Member Experience & Front Desk Associate

Planet Fitness; Colonial Heights (VA); On-site; USD 19,000 - 23,000; Part time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver exceptional customer service at the front desk. You will greet members, handle phone inquiries, process check-ins, and provide club tours to prospective members.

The role involves POS transactions, assisting with new memberships, and maintaining a clean, welcoming lobby. You will participate in trainings and adapt to evolving policies to support a Judgement Free environment.

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer Service

Communication skills

Team player

Attention to detail

Problem solving

Learn and adapt

Punctuality

Tools

POS system

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver exceptional customer service at the front desk. You will greet members, handle phone inquiries, process check-ins, and provide club tours to prospective members.

The role involves POS transactions, assisting with new memberships, and maintaining a clean, welcoming lobby. You will participate in trainings and adapt to evolving policies to support a Judgement Free environment.