Member Services & Sales Associate (Front Desk)

Planet Fitness - PF Baseline Fitness; West Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in West Des Moines, IA is seeking a Customer Service Representative to welcome prospective members, assist with tours, and drive new member sign-ups. You will deliver a friendly, helpful experience and answer questions at the front desk.

Responsibilities include greeting members, handling phone inquiries, processing sign-ups and cancellations, updating member data, and supporting the Club Manager with daily operations to uphold a clean and welcoming club

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great experience.
• Answer phone calls and assist with questions.
• Handle front desk tasks including tours and sign-ups.
• Assist with member check-ins, cancellations, and updating member data.
• Maintain facility cleanliness and order.
• Resolve member services issues and escalate as needed.

Skills

Customer service

Communication

Listening

Problem solving

Job description

Planet Fitness - PF Baseline Fitness in West Des Moines, IA is seeking a Customer Service Representative to welcome prospective members, assist with tours, and drive new member sign-ups. You will deliver a friendly, helpful experience and answer questions at the front desk.

Responsibilities include greeting members, handling phone inquiries, processing sign-ups and cancellations, updating member data, and supporting the Club Manager with daily operations to uphold a clean and welcoming club