Membership Concierge: Front Desk & Guest Experience Pro

Hammer and Nails Greenwich; Greenwich (CT); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Bonus based on performance

Opportunity for advancement

Signing bonus

Training & development

Job summary

Hammer and Nails Greenwich is a members-based grooming lounge for men, offering expert hand and foot care, waxing, and more in a relaxed, upscale space. We’re looking for a warm, polished person to be the first face our members see.

The role involves greeting guests, managing scheduling and front desk operations, and introducing members to our clubs. Training will support you in selling memberships and delivering an exceptional guest experience.

Qualifications

• Experience in hospitality or customer-facing roles.
• Ability to manage schedules and front desk tasks.
• Comfort discussing memberships and selling memberships.

Responsibilities

• Welcome members and guests and make every visit effortless.
• Manage scheduling, check-ins, and front desk operations.
• Introduce guests to membership clubs and training provided to help selling.
• Build relationships that keep members coming back and referring friends.
• Keep the front of house clean, sharp, and welcoming.

Skills

Hospitality experience

Customer service

Sales experience

Outgoing personality

Tools

Scheduling software

Point-of-sale

Job description

Hammer and Nails Greenwich is a members-based grooming lounge for men, offering expert hand and foot care, waxing, and more in a relaxed, upscale space. We’re looking for a warm, polished person to be the first face our members see.

The role involves greeting guests, managing scheduling and front desk operations, and introducing members to our clubs. Training will support you in selling memberships and delivering an exceptional guest experience.