Guest Services Associate Sales Guest Experience

Hammer and Nails Southbay; El Segundo (CA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Hammer & Nails is hiring a Sales Associate in Southbay. The role focuses on driving revenue through memberships, gift cards, products, and services. You will upsell services, schedule client appointments, and guide customers toward options that best meet their needs.

Strong sales experience and a friendly, high-energy approach are essential. You will work with the team to ensure excellent customer service and smooth checkout, while supporting shop operations.

Qualifications

• Strong sales background with ability to meet targets.
• Friendly, customer-service oriented.
• Familiarity with POS systems; Zenoti is a plus.
• Ability to build rapport with clients.
• Detail-oriented and deadline-driven.

Responsibilities

• Promote and sell memberships, gift cards, and products.
• Upsell services and schedule appointments via POS.
• Provide exceptional customer service in person and by phone.
• Assist owners and staff; maintain shop cleanliness and operations.
• Manage daily appointments and booking flow.
• Contribute to a positive guest experience from arrival to checkout.

Skills

Strong sales

Membership sales

Friendly customer service

POS familiarity

Rapport building

Negotiation

Detail-oriented

Team collaboration

Tools

POS system (Zenoti)

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Must be HIGH ENERGY and FRIENDLY! Come join our amazing team.

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.

Duties include

• Sales: Memberships, Gift Cards and Products.
• Upselling services.
• Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.
• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the service options that best meet their needs.
• Providing assistance to the Owners, Shop Manager, and Staff.
• Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.

Essential Functions

• Promote and sell memberships, retail products, and gift cards.
• Interfacing with POS for scheduling appointments.
• Manage daily appointments as necessary.
• Provide Exceptional customer service in person and over the phone.
• Able to address Client conflict resolution.
• Communicate to clients shop policies, services, and pricing.
• Establish and maintain a positive working relationship with shop personnel.
• Manage beverage and associated supplies inventory.
• Provide shop tours as necessary or requested.
• Prepare guest records for treatments.
• Ensure shop opening and closing procedures are followed.
• Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc.).

Qualifications

• Strong Sales background. Membership sales experience is a plus.
• Friendly and Customer Service savvy.
• Familiarity with the Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.