Luxury Front Desk & Membership Concierge

Hammer & Nails - Flower Mound TX; Flower Mound (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Flexible schedule

Training & development

Vision insurance

Job summary

Hammer & Nails - Flower Mound TX is seeking a Front Desk team member to be the welcoming heartbeat of our luxury grooming experience. You will manage bookings, greet guests, and introduce memberships while ensuring a seamless operation so the team can focus on delivering exceptional services.

This role is ideal for someone who loves connecting with people in a fast-paced luxury environment and takes pride in delighting customers on every visit. Flexible Thursday–Sunday availability is required.

Qualifications

• Experience in customer service or front desk roles preferred, especially in salon/spa or hospitality.
• Strong communication and professional presence to greet guests and handle inquiries.
• Ability to build lasting relationships with clients and promote memberships and services.

Responsibilities

• Deliver outstanding client service from arrival to departure.
• Manage scheduling, check-in/out, and product retail.
• Promote memberships and services confidently.
• Support the team in maintaining a clean, organized, professional environment.

Skills

Customer service

Front desk

Communication skills

Relationship building

Flexible schedule

Job description

Hammer & Nails - Flower Mound TX is seeking a Front Desk team member to be the welcoming heartbeat of our luxury grooming experience. You will manage bookings, greet guests, and introduce memberships while ensuring a seamless operation so the team can focus on delivering exceptional services.

This role is ideal for someone who loves connecting with people in a fast-paced luxury environment and takes pride in delighting customers on every visit. Flexible Thursday–Sunday availability is required.