Elevated Member Concierge — Hospitality & Membership Sales

Hammer and Nails - Capitol Hill; Denver (CO); Presencial; USD 28.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative and Fun Work Environment

Advanced Brand Learning Paths

Competitive Compensation

Flexible Work Schedule

401(k) retirement plan with Employer 4

Paid Vacation & Holidays

Referral Bonus Program

Descripción de la vacante

Hammer & Nails - Capitol Hill is seeking a Member Concierge to deliver elevated hospitality and a seamless lounge experience. You will guide guests through the wellness menu, showcase retail products, and drive membership enrollment while maintaining an immaculate front-of-house environment.

The role requires availability for evenings and weekends, a minimum of 2 years in upscale guest service, and a strong sales mindset with POS proficiency.

Formación

• Welcoming and warm presence that puts guests and teammates at ease.
• Curiosity and drive to learn and improve daily.
• Commitment to doing things right with care every time.
• Ability to read a room and anticipate guest or teammate needs.

Responsabilidades

• Orchestrate the lounge experience with seamless check-in and check-out rituals.
• Explain wellness benefits and drive membership enrollment.
• Manage appointments and optimize schedule efficiency using booking software.
• Maintain a spotless lounge and front-of-house environment with brand-standard sanitization.

Conocimientos

Welcoming Energy

Growth Mindset

Pride in the Craft

Intuitive Care

Self-Awareness

True Character

Descripción del empleo

Hammer & Nails - Capitol Hill is seeking a Member Concierge to deliver elevated hospitality and a seamless lounge experience. You will guide guests through the wellness menu, showcase retail products, and drive membership enrollment while maintaining an immaculate front-of-house environment.

The role requires availability for evenings and weekends, a minimum of 2 years in upscale guest service, and a strong sales mindset with POS proficiency.