Front Desk Membership Concierge

Hammer & Nails - Flower Mound TX; Flower Mound (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Flexible schedule

Training & development

Vision insurance

Job summary

Hammer & Nails - Flower Mound TX is seeking a Front Desk team member to be the welcoming heartbeat of our luxury grooming experience. You will manage bookings, greet guests, and introduce memberships while ensuring a seamless operation so the team can focus on delivering exceptional services.

This role is ideal for someone who loves connecting with people in a fast-paced luxury environment and takes pride in delighting customers on every visit. Flexible Thursday–Sunday availability is required.

Qualifications

• Experience in customer service or front desk roles preferred, especially in salon/spa or hospitality.
• Strong communication and professional presence to greet guests and handle inquiries.
• Ability to build lasting relationships with clients and promote memberships and services.

Responsibilities

• Deliver outstanding client service from arrival to departure.
• Manage scheduling, check-in/out, and product retail.
• Promote memberships and services confidently.
• Support the team in maintaining a clean, organized, professional environment.

Skills

Customer service

Front desk

Communication skills

Relationship building

Flexible schedule

Job description

Benefits:

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Flexible schedule
• Training & development
• Vision insurance

About the Role:

Be the first impression and the heartbeat of our luxury grooming experience. As a Front Desk team member, you create the welcoming, upscale atmosphere that sets the tone for every client’s visit. You’ll manage bookings, greet guests, introduce memberships, and ensure seamless operations so our team can focus on delivering the exceptional services that help men be their best selves.

We strive to provide the grooming experiences that our customers are excited to come back to time after time. We’re looking for outgoing, driven team members who are passionate about customer care and delivering great experiences every day.

This is NOT a receptionist position. This role is perfect for someone who loves connecting with people, thrives in a fast-paced luxury environment, and takes pride in making sure our customers are delighted during every visit.

Key Responsibilities:

• Deliver outstanding client service from the moment guests walk in
• Handle scheduling, check-in/out, and retail product sales
• Promote memberships and services with confidence
• Support the full team in maintaining a clean, organized, professional environment

Requirements:

• Previous customer service or front desk experience (salon/spa/hospitality preferred)
• Strong communication skills and a positive, professional presence
• Genuine ability to build meaningful relationships with clients — because lasting connections are what create loyal guests and dedicated members
• Consultative mindset, with a genuine desire to help clients look and feel their best
• Ability to work flexible schedules, Thursday – Sunday availability required

What We Offer:

• Competitive hourly pay of $13–$15/hr + commissions
• Health insurance with employer contribution
• Supplemental coverages (dental, vision, life, etc.)
• 401(k) plan with employer match
• Paid Time Off
• Flexible schedules; Thursday – Sunday availability required. We are closed on Tuesdays to allow for dedicated professional training and team coordination
• Career growth opportunities, including managerial opportunities and growth within the Hammer & Nails system for top-performing and passionate team members
• Join a team where your role directly impacts the client journey and your own career path.

About Us:

Hammer & Nails is a nationally recognized men's grooming shop concept built around providing an upscale, members-only experience for the modern man. Our Flower Mound location brings that same premium atmosphere to the local community, offering top-tier grooming services in a relaxed, masculine environment. Our team is passionate, tight-knit, and proud to be part of a brand that’s redefining what it means to look and feel your best.