Member Support Specialist - In-Person Front Desk

onemedical; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

One Medical is seeking a Member Support Specialist to serve as the in-person ambassador for patients, ensuring a welcoming, efficient front-office experience. You will handle patient intake, scheduling, insurance verification, and office upkeep with a compassionate, service-driven mindset.

You will collaborate with providers and staff, using strong written and verbal communication to address patient needs. This role emphasizes empathy, teamwork, and adaptability in a fast-paced, feedback-rich

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.

Responsibilities

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary.
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

Skills

Customer service

Written communication

Verbal communication

Team collaboration

Adaptability

Tech proficiency

Job description

One Medical is seeking a Member Support Specialist to serve as the in-person ambassador for patients, ensuring a welcoming, efficient front-office experience. You will handle patient intake, scheduling, insurance verification, and office upkeep with a compassionate, service-driven mindset.

You will collaborate with providers and staff, using strong written and verbal communication to address patient needs. This role emphasizes empathy, teamwork, and adaptability in a fast-paced, feedback-rich