Front Desk & Patient Experience Coordinator

One Medical; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

401K match

Parental leave

Job summary

One Medical is seeking a Member Support Specialist in Los Angeles to champion a superior in-office patient experience. You will manage front-desk tasks, assist with scheduling and billing knowledge, and support providers and the Practice Coordinator.

The role emphasizes empathy, teamwork, and problem solving, with opportunities to grow within a fast-paced, patient-centered environment.

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven teams.
• Ability to adapt under pressure and act on challenges.
• Proficiency with multiple software systems.

Responsibilities

• Use C-I-CARE framework to ensure positive in-office experiences.
• Handle front-of-house duties: check in/out, insurance verification, tasks.
• Support team development through huddles and problem solving.
• Master Slack, G-suite, Zoom, and EMR for daily tasks.
• Open/close duties and maintain office look and supplies.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Adaptability

Tools

Slack

G‑suite

Zoom

1Life EMR

Job description

One Medical is seeking a Member Support Specialist in Los Angeles to champion a superior in-office patient experience. You will manage front-desk tasks, assist with scheduling and billing knowledge, and support providers and the Practice Coordinator.

The role emphasizes empathy, teamwork, and problem solving, with opportunities to grow within a fast-paced, patient-centered environment.