Front Desk & Patient Experience Specialist

onemedical; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

One Medical in Los Angeles is seeking a dedicated Member Support Specialist to welcome patients, manage check-in/check-out, and ensure a warm, brand-aligned lobby experience. You will handle scheduling, insurance verification, and daily front-of-house tasks while collaborating with practice coordinators and providers.

The role emphasizes clear communication, empathy, and teamwork in a fast-paced, in-person setting. Competitive hourly pay and full-time schedule offered.

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions and ensure a fluid in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and billing/insurance knowledge.
• Handle all front of house duties including check in/check out, insurance verification, printing/paperwork, prepping tests, and service level tasks.
• Contribute to team development by rounding, team huddles, problem solving, and supporting in-office providers with ad hoc asks.
• Master our technology suite including Slack, G-suite, Zoom, and our EMR 1Life to interact with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining lobby appearance and restocking supplies.

Skills

Customer service

Communication

Team collaboration

Problem solving

Tech proficiency

Tools

Slack

G-Suite

Zoom

EMR 1Life

Job description

One Medical in Los Angeles is seeking a dedicated Member Support Specialist to welcome patients, manage check-in/check-out, and ensure a warm, brand-aligned lobby experience. You will handle scheduling, insurance verification, and daily front-of-house tasks while collaborating with practice coordinators and providers.

The role emphasizes clear communication, empathy, and teamwork in a fast-paced, in-person setting. Competitive hourly pay and full-time schedule offered.