Member Support Specialist - Front Desk & Care Concierge

One Medical; Hyannis (MA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free One Medical memberships

Paid time off cash outs

401K match

Medical, Dental and Vision plans

Employee Assistance Program

Pre-Tax commuter benefits

Sabbatical every five years

Job summary

One Medical is seeking an Administrative Assistant (Member Support Specialist) to join our Hyannis, MA office and deliver an exceptional in-person patient experience. You will be the first touchpoint, manage schedules, assist with insurance verifications, and uphold a welcoming, branded lobby experience.

You are a strong team player with excellent communication, tech comfort (Slack, G‑Suite, Zoom), and a customer‑centric approach.

Qualifications

• At least 1 year of experience in high touch customer or patient facing roles.
• Strong written and verbal communication skills.
• Experience collaborating in diverse, feedback-driven teams.
• Proficiency with multiple software systems and general computer use.
• Proactive, empathetic customer service mindset.

Responsibilities

• Be the first point of contact for patients and support in-office operations.
• Manage patient intake, same-day scheduling, and follow-up tasks.
• Assist with insurance verification and billing knowledge as needed.
• Maintain a clean, on-brand lobby and front-desk experience.
• Support providers and team through ad hoc requests and problem solving.

Skills

Customer service

Communication

Teamwork

Tech proficiency

Adaptability

Tools

Slack

G‑suite

Zoom

Job description

One Medical is seeking an Administrative Assistant (Member Support Specialist) to join our Hyannis, MA office and deliver an exceptional in-person patient experience. You will be the first touchpoint, manage schedules, assist with insurance verifications, and uphold a welcoming, branded lobby experience.

You are a strong team player with excellent communication, tech comfort (Slack, G‑Suite, Zoom), and a customer‑centric approach.