Member Success Specialist

Autotruck Financial Credit Union Inc.; Louisville (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Autotruck Financial Credit Union Inc. in Louisville, KY is seeking a dedicated Member Service Representative to handle member transactions and provide friendly, accurate service at the branch.

You will be the first point of contact for members, processing transactions efficiently, answering questions, and guiding them to appropriate services while upholding our standards of security and courtesy.

Qualifications

• 1–3 years of similar or related experience preferred.
• Excellent customer service skills and communication abilities.
• Ability to handle transactions accurately and efficiently while ensuring security.

Responsibilities

• Process member transactions in a timely and accurate manner.
• Provide frontline customer service and assist members at the branch.

Education

1–3 years experience

Job description

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Announcement Date: February 5, 2026

Location of Position: 13210 O'Bannon Station Way, Louisville KY 40223

Salary: Based on Experience

Days: M-F

Hours: 40

Duties:

The Member Service Representative is responsible for processingmember transactions in an efficient and timely manner. The Member Service Representative is the front line employee who provides customer service and assistance to members at the branch.

Requirements:

One to three years of similar or related experience preferred