Member Experience Specialist

Guardian Credit Union; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Guardian Credit Union is seeking a full-time member service representative to process financial transactions at the branch or drive-thru and handle member inquiries by phone. You will counsel on products, open accounts, and assist with consumer loans while maintaining confidentiality.

The role emphasizes customer service excellence, accuracy in handling cash, and a proactive approach to cross-training for better member support.

Qualifications

• Demonstrated customer service experience.
• Ability to handle cash accurately and securely.
• Strong communication and interpersonal skills.
• Willingness to cross-train and learn new processes.

Responsibilities

• Process transactions accurately and resolve member inquiries.
• Record required information for services and verify identification.
• Advise members on products and services to meet their needs.
• Assist with training and coaching of other staff as needed.
• Maintain confidentiality and comply with security procedures.

Skills

Customer service

Cash handling

Communication

Cross training

Confidentiality

Job description

Guardian Credit Union is seeking a full-time member service representative to process financial transactions at the branch or drive-thru and handle member inquiries by phone. You will counsel on products, open accounts, and assist with consumer loans while maintaining confidentiality.

The role emphasizes customer service excellence, accuracy in handling cash, and a proactive approach to cross-training for better member support.