Member Services & Loans Associate

Default; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Georgia United Credit Union in Kentucky seeks a Branch Member Service Representative to welcome members, explain services, open/close accounts, and research account details. The role emphasizes accurate processing, problem resolution, and assisting with technology-related transactions.

The position requires a high school diploma or better, strong customer service skills, and a team-oriented approach to achieving branch goals.

Qualifications

• High school diploma or better.

Responsibilities

• Welcome and directs members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes.
• Assists with troubleshooting technology-related transactions and issues.

Skills

Member-first mindset

Customer service

Interpersonal skills

Time management

Critical thinking

Team player

Adaptability

Education

High School or better

Job description

Georgia United Credit Union in Kentucky seeks a Branch Member Service Representative to welcome members, explain services, open/close accounts, and research account details. The role emphasizes accurate processing, problem resolution, and assisting with technology-related transactions.

The position requires a high school diploma or better, strong customer service skills, and a team-oriented approach to achieving branch goals.