Member Experience Specialist

Mountain Credit Union

Franklin (NC)

On-site

USD 25,000 - 29,000

Full time

13 hours ago

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Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Competitive Salary

Job summary

Mountain Credit Union is seeking aFull-Time Member Service Representative to serve onsite in our community-oriented branch. You will engage with members, handle transactions, and guide them through financial options with a focus on integrity and high performance.

The role emphasizes friendly service, accuracy, and problem-solving in a high-energy environment. Join us to grow with a credit union that values people helping people, offers competitive pay, and a comprehensive benefits package

Qualifications

Exceptional attention to detail to ensure accuracy in transactions and member interactions.
Effective communication to convey important information while understanding member needs.
Proficiency in various computer applications to navigate our systems and provide seamless service.
Cash handling experience for managing transactions.

Responsibilities

Assist members with their financial needs and questions in a friendly, professional manner.
Provide personalized, thoughtful service to help members achieve their financial goals.
Guide members through account options and available credit union products and services.
Maintain accuracy and security in all transactions and records.