Branch Member Experience Specialist

Commonwealth CU; Harrodsburg (KY); On-site; USD 21,000 - 26,000; Full time

Job summary

Commonwealth Credit Union in Kentucky is seeking a Branch Member Engagement Representative to serve as the primary contact for members by phone, delivering an exceptional experience that aligns with our standards. The role involves responding to inquiries, building rapport, driving sales of credit union products, opening memberships and accounts, and resolving issues by following security guidelines.

You will operate in a high-volume call environment and collaborate with other departments to

Qualifications

• High School or GED or better.

Responsibilities

• Consistently achieving quality assurance standards for handling communications.
• Promoting credit union products and services to drive sales development.
• Open new memberships, checking accounts, and investment products.
• Maintain knowledge of credit union offerings to match members with suitable products.
• Explain terms and conditions clearly and empathetically to members.
• Collaborate with other departments to resolve member issues in a timely manner.
• Communicate professionally in verbal and written formats with members and management.

Skills

Customer service

Communication

Critical thinking

Multi-tasking

Sales development

Problem solving

Teamwork

Education

High School or GED

Job description

Commonwealth Credit Union in Kentucky is seeking a Branch Member Engagement Representative to serve as the primary contact for members by phone, delivering an exceptional experience that aligns with our standards. The role involves responding to inquiries, building rapport, driving sales of credit union products, opening memberships and accounts, and resolving issues by following security guidelines.

You will operate in a high-volume call environment and collaborate with other departments to