Member Services Specialist

Frontier Credit Union; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Frontier Credit Union is seeking a Member Service Representative to greet members, assess needs, and provide information on a range of financial products and services. You will process transactions, cross-sell appropriate offerings, and collaborate with other departments to resolve issues with a friendly, professional demeanor.

The role emphasizes accuracy, compliance, and high-quality member service, with opportunities to grow within a community-focused credit union.

Qualifications

• High school graduate or equivalent required; six months of customer service experience preferred.
• Ability to understand and explain credit union products and services; cross-sell where appropriate.
• Strong verbal and written communication skills with courtesy and professionalism.

Responsibilities

• Greet members and assist with inquiries in a friendly, professional manner.
• Identify member needs and provide knowledgeable information about products and services.
• Process financial transactions accurately and efficiently upon request.
• Resolve discrepancies and coordinate with other departments as needed.
• Maintain compliance with policies, procedures, and applicable laws.

Skills

Customer service

Cross-selling

Verbal communication

Written communication

Teamwork

Education

High school diploma or equivalent

Tools

PCs and standard software

Job description

Frontier Credit Union is seeking a Member Service Representative to greet members, assess needs, and provide information on a range of financial products and services. You will process transactions, cross-sell appropriate offerings, and collaborate with other departments to resolve issues with a friendly, professional demeanor.

The role emphasizes accuracy, compliance, and high-quality member service, with opportunities to grow within a community-focused credit union.