Member Solutions & Reinstatement Specialist

vacu; Midlothian (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

vacu is seeking a Collections Specialist to manage delinquent accounts, negotiate settlements, and coordinate repossessions. The role involves contacting members, reviewing accounts, and ensuring compliance with applicable laws.

Successful candidates will demonstrate strong negotiation and communication skills, work well in a team, and maintain meticulous records while meeting performance goals.

Qualifications

• Working knowledge of legal collection process and proven negotiation skills.
• Must be performing at a Significant Contributor level after completion of the OJT Collections Specialist I training program.

Responsibilities

• Serves as secondary contact for repossessions.
• Approve reinstatement, recall or redemption of repossessed vehicles.
• Contact delinquent members to determine intent to pay and bring resolution.
• Interact with members via text messages and court date negotiations.
• Maintain documentation of calls and follow-up results for review.

Skills

Negotiation

Communication

Customer service

Teamwork

Multitasking

Attention to detail

Tools

Miser

Hostlink

WebXtender

FDI

Job description

vacu is seeking a Collections Specialist to manage delinquent accounts, negotiate settlements, and coordinate repossessions. The role involves contacting members, reviewing accounts, and ensuring compliance with applicable laws.

Successful candidates will demonstrate strong negotiation and communication skills, work well in a team, and maintain meticulous records while meeting performance goals.