Delinquency Resolution Specialist

Professional Alternatives; Richardson (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Professional Alternatives is seeking a Collector to manage delinquent loan accounts and contact members to collect on early-stage delinquencies. The role focuses on reducing losses while delivering excellent customer service in a fast-paced environment.

You will work with Lending, Card Services, and branches to resolve discrepancies and ensure policy adherence. Applicants should have high school education or equivalent, and 1–2 years in debt collection is preferred.

Qualifications

• High school education or equivalent.
• Experience in collections or financial institutions preferred.
• 1–2 years debt collection experience preferred.
• Knowledge of billing and collections procedures.
• Strong attention to detail and goal orientation.

Responsibilities

• Manage a portfolio of delinquent accounts that are in early-stage delinquency.
• Collect and resolve problems on delinquent accounts by contacting members by phone, mail, or email.
• Maintain delinquency ratio and net charge off ratio determined by management.
• Communicate with other departments such as Lending, Card Services, Member Connect, Member Connect Support, and the branches.
• Correct loan errors and demographic errors on accounts.
• Send compliance letters, place hold on accounts and services.
• Resolve single interest insurance problems.
• Assist members by answering questions on other credit union services.
• All other duties as assigned or required.

Skills

Problem solving

Communication

Detail oriented

Team player

Stress management

Independent work

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Online collection system

Job description

Professional Alternatives is seeking a Collector to manage delinquent loan accounts and contact members to collect on early-stage delinquencies. The role focuses on reducing losses while delivering excellent customer service in a fast-paced environment.

You will work with Lending, Card Services, and branches to resolve discrepancies and ensure policy adherence. Applicants should have high school education or equivalent, and 1–2 years in debt collection is preferred.