Member Solutions & Collections Specialist

Abound Credit Union; Kentucky; Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Pension

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

401(k) with matching funds

Tuition Reimbursement

HSA/FSA

Job summary

Abound Credit Union is hiring a Member Solutions Assistant to support collection activities on delinquent member accounts. You will contact members by phone or in person, review accounts, and prepare documentation for collection actions.

Qualifications include a high school diploma or GED, strong communication, and the ability to meet deadlines. The role emphasizes teamwork, reliability, and customer-centric service within our community.

Qualifications

• High school diploma or GED.
• Self-motivation, enthusiasm, and willingness to support others within the Abound team.
• Organized, display attention to detail, and ability to meet deadlines.
• Communication skills, whether it’s with management or verbal/written responses to members or other team members.

Responsibilities

• Receive and process return checks.
• Receive and review accounts on the Negative Shares report and take appropriate action, which can include contacting members by phone or sending written correspondence.
• Identify accounts that need to be recommended for charge off.
• Gather and prepare necessary documentation for further collection activity.
• Communicate with a diverse member base.

Skills

Communication

Attention to detail

Organized

Self-motivation

Team support

Education

High school diploma or GED

Job description

Abound Credit Union is hiring a Member Solutions Assistant to support collection activities on delinquent member accounts. You will contact members by phone or in person, review accounts, and prepare documentation for collection actions.

Qualifications include a high school diploma or GED, strong communication, and the ability to meet deadlines. The role emphasizes teamwork, reliability, and customer-centric service within our community.