Strategic Collections & Repossession Specialist

Virginia Credit Union; Midlothian (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Virginia Credit Union is seeking a Collections Specialist to manage a portfolio of delinquent accounts, determine appropriate actions, and negotiate settlements. The role involves contacting members, processing paperwork, and using skip tracing to locate individuals, all while ensuring compliance with regulations and internal policies.

The position requires strong negotiation abilities, computer proficiency, and the capacity to work in a fast-paced environment with minimal supervision.

Qualifications

• Knowledge of legal collection processes and negotiation fundamentals.
• Proficient with computers and Windows OS; strong keyboarding skills.
• Ability to communicate clearly with members and work in a team environment.

Responsibilities

• Serve as secondary contact for repossessions and documentation.
• Approve reinstatement, recall, or redemption of repossessed vehicles as applicable.
• Contact delinquent members to arrange payment plans and resolutions within regulatory guidelines.
• Utilize skip-tracing techniques to locate members and gather information for collections.
• Maintain documentation of contacts and actions taken for each account.
• Promote the credit union services through cross-selling when appropriate.

Skills

Negotiation skills

Proficient with computers

Keyboarding skills

Communication

Team player

Active listening

Problem solving

Education

High school diploma or equivalent

College coursework preferred

Tools

Windows OS

Job description

Virginia Credit Union is seeking a Collections Specialist to manage a portfolio of delinquent accounts, determine appropriate actions, and negotiate settlements. The role involves contacting members, processing paperwork, and using skip tracing to locate individuals, all while ensuring compliance with regulations and internal policies.

The position requires strong negotiation abilities, computer proficiency, and the capacity to work in a fast-paced environment with minimal supervision.