Senior Collections & Recovery Leader

Socket.dev; St. Louis (MO); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short Term and Long-Term Disability

HRA and FSA

401(k) with matching contributions.

Tuition Reimbursement

Birthday Time Off

Vacation Time Off

Sick Time Off – Can be used for both…

Paid Parental Leave (Up to 12 weeks)

Job summary

Socket.dev is seeking a Member Solutions Manager to lead the Collections Department, ensuring compliant handling of delinquent accounts and delivering strong member experience. You will oversee staff development, legal recovery efforts, and vendor relationships while optimizing recoveries and operational efficiency.

In this role you will monitor KPIs, collaborate with auditors and regulators, and continuously improve collection policies and workflows in line with federal and state requirements.

Qualifications

• 5+ years of experience in collections, recovery, or a related financial field.
• Supervisory experience required.
• Knowledge of federal and state collection laws and regulations.

Responsibilities

• Lead and supervise Collections staff, including performance management, training, scheduling and daily operational support.
• Direct delinquency portfolio activities, loss mitigation, and recovery strategies while ensuring compliance.
• Oversee all recovery operations including charge-offs, bankruptcies, repossessions, and legal actions.
• Review hardship requests, deferments, loan modifications, and workout arrangements.
• Manage collection systems, third-party vendors, and recovery partners.
• Monitor KPIs, reporting, QA, and process improvements to boost collection effectiveness.
• Serve as liaison with auditors, regulators, and internal departments.
• Develop and update collection policies, procedures, strategies, and workflows.
• Maintain knowledge of collection laws and credit union philosophy to ensure compliance.
• Participate in departmental projects as the subject matter expert for collections operations.

Education

Two year college degree

Job description

Socket.dev is seeking a Member Solutions Manager to lead the Collections Department, ensuring compliant handling of delinquent accounts and delivering strong member experience. You will oversee staff development, legal recovery efforts, and vendor relationships while optimizing recoveries and operational efficiency.

In this role you will monitor KPIs, collaborate with auditors and regulators, and continuously improve collection policies and workflows in line with federal and state requirements.