Member Solutions Specialist (Collections)

Paycom; Pleasant Valley Township (IA); Hybrid; USD 39,000 - 50,000; Full time

Job summary

Paycom is hiring a MEMBER SOLUTIONS REPRESENTATIVE to manage delinquent accounts and work directly with members to establish repayment plans. The role focuses on meeting collection goals while maintaining compliance and professional member relations.

The position reports to the Assistant Vice President Loan Operations and operates from Home Office Bettendorf, IA, with a day shift schedule and a high school education requirement. Prior collections experience is preferred.

Qualifications

• High School diploma or GED.
• Minimum 2 years’ experience in financial industry preferred.
• Minimum 1 year experience in collection field.
• Typing skills.
• Excellent verbal and written communication skills.
• Excellent analytical skills.
• Decision making skills.
• Thorough knowledge of collection laws and regulations.
• Ability to perform under pressure.
• Team player.

Responsibilities

• Contacts delinquent accounts by phone and mail; advises members on debt repayment actions.
• Analyses financial situation of delinquent borrowers and recommends remedies.
• Coordinate Courtesy Pay program and collection of past due accounts.
• Assist with bankruptcy claims and the sale of repossessions.
• Process insurance claim forms for members.
• Follow up on collateral protection insurance and update reports.

Skills

Strong communication

Analytical skills

Decision making

Team player

Typing skills

Credit analysis

Organizational skills

Education

High School diploma or GED

Job description

Paycom is hiring a MEMBER SOLUTIONS REPRESENTATIVE to manage delinquent accounts and work directly with members to establish repayment plans. The role focuses on meeting collection goals while maintaining compliance and professional member relations.

The position reports to the Assistant Vice President Loan Operations and operates from Home Office Bettendorf, IA, with a day shift schedule and a high school education requirement. Prior collections experience is preferred.