Member Solutions & Collections Specialist

Velocity Credit Union; Austin, Northern (TX, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Flexible spending accounts

Paid time off

Job summary

Velocity Credit Union in Austin, TX is seeking an Account Resolution Specialist to actively listen, communicate effectively, and resolve delinquent accounts across consumer loans and credit cards. You will thrive in a fast-paced setting, solving problems and delivering value to our members.

Responsibilities include handling delinquent accounts, providing excellent member service, and collaborating with the team to reach mutual goals.

Qualifications

• Three to five years of collections and/or lending experience (phone or in person).
• High school diploma, GED, or vocational equivalent required.
• Excellent verbal, written, listening skills; proficient with common office applications and equipment.
• Passion for outstanding customer service with strong problem-solving ability.
• Effective time management; able to prioritize multiple tasks.

Responsibilities

• Be the point of contact for members, listening actively and communicating clearly while solving problems.
• Handle delinquent accounts for consumer loans, credit cards, and other loans.
• Present value of solutions and work toward mutual goals for members and Velocity Credit Union.
• Maintain accuracy and attention to detail in a fast-paced environment.

Skills

Collections experience

Phone support

Customer service

Communication skills

Problem solving

Time management

Organizational skills

Education

High school diploma or GED

Tools

MS Office

Office equipment

Job description

Velocity Credit Union in Austin, TX is seeking an Account Resolution Specialist to actively listen, communicate effectively, and resolve delinquent accounts across consumer loans and credit cards. You will thrive in a fast-paced setting, solving problems and delivering value to our members.

Responsibilities include handling delinquent accounts, providing excellent member service, and collaborating with the team to reach mutual goals.