Delinquency & Collections Specialist

Kids for the Future; Arlington (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Trust Credit Union is seeking a skilled Collections Associate to manage in-house delinquent accounts, pursue payment arrangements, and support mortgage collection activities. You will counsel members by phone and ensure adherence to credit union policies during the collection process.

Qualifications include a high school degree, strong communication skills, and the ability to work in a fast-paced environment while complying with relevant laws. Prior collection experience preferred.

Qualifications

• Ability to communicate effectively in writing, by telephone and in person.
• Working knowledge of Windows OS and MS Office.
• Capable of performing in a fast paced office environment.
• Ability to prioritize tasks to meet objectives.
• Understanding of applicable laws and policies governing collection roles.

Responsibilities

• Handle in-house delinquent accounts per collection procedures and policy.
• Skip and trace debtors to secure payment commitments.
• Collect and resolve delinquent credit card accounts.
• Assist with mortgage collections, forbearances and modifications.
• Arrange and monitor check-by-phone payments and contact members to collect.
• Counsel members by phone regarding collection issues and questions.
• Contact assigned accounts to obtain payment commitments.
• Support repossession and insurance-related processes as needed.
• Ensure compliance with applicable regulations and company policies.

Skills

Effective communication

Windows OS knowledge

MS Office proficiency

Prioritization

Regulatory awareness

Education

High school graduate or equivalent

Job description

Texas Trust Credit Union is seeking a skilled Collections Associate to manage in-house delinquent accounts, pursue payment arrangements, and support mortgage collection activities. You will counsel members by phone and ensure adherence to credit union policies during the collection process.

Qualifications include a high school degree, strong communication skills, and the ability to work in a fast-paced environment while complying with relevant laws. Prior collection experience preferred.